Interact – Page 2 – Luke Carbis

I love coffee, and I adore my barista, Silas. He is a world championship winning barista, and runs one of the most celebrated boutique cafés in Australia.

Silas knows the secret to a great cup of coffee. He knows that it’s about more than the tamp, the pressure, the timing, or the latte art. The secret ingredient is community.

What makes Silas’ coffee so good isn’t the coffee itself, but the conversations that happen around every sip. Everything inside his café is setup just for you: So you can be inspired, laugh with friends, and create treasured memories.

Because what matters isn’t the product itself, but the experience that the product creates.

How can we create a cafe culture within our products?

What would a community sprint, rather than a development sprint, look like?

What if our people came for the community, instead of the product?

I love a good card trick.

In one of my favourite trick endings, I’ll lay 6 cards out on the table, facedown. I secretly know the position of your chosen card. Then I’ll ask you to point to 3 of the cards.

If your card is one of the 3 you pointed at, I’ll take away the three you didn’t choose, letting you assume I was asking you which cards to keep. Otherwise, I’ll do the opposite, letting you assume I was asking you which cards to remove.

Repeat this step by pointing at 2 cards, and then again (if required) for the very last card. In the end, you feel like you’ve chosen exactly which card was left on the table.

We can apply this illusion of choice to the user interactions within our Product. We often see this when an app asks us for our review, either “Now”, or “Later”.

This can be implemented in any number of ways to influence the behaviour of our customers.

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What user behaviour would you like to change? How can you use the illusion of choice, to help them make that change?